Refund Policy


Returns
Returns can be accepted for unopened items, purchased directly from the The Green Owl website.

If you wish to exchange or return the merchandise, we are happy to either replace the item with another from the collection, or refund your credit card. Returns are accepted up to 14 days after delivery to the recipient.

All credit card refunds will be placed on the original card used for purchase.

Please allow 3 weeks from the day you return your package for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.

Please return the item by traceable, insured mail, offered by UPS , Fed Ex and USPS. This will protect you, if the merchandise is damaged or lost in transit. It will also greatly help us, if you can please do the following:

1. enclose a note explaining the reason for returning the merchandise.
2. provide instructions (eg an exchange or a refund to the credit card).
3. provide your order number, name, address, and telephone number.
4. ship the item to The Green Owl/ Returns 3723 East Highway 30A suite 5, Santa Rosa Beach, FLA 32459

Damages: Please notify us of damaged merchandise within 48 hours by email  or telephone 303.570.7908, Monday-Friday, 9am-5.30 pm CST. You must save the shipping box and packing supplies for the  carrier, who will collect the package for inspection, whereupon we can replace the damaged goods promptly.

Damaged Broken Seal: Please notify us immediately if seal has been broken on outer package upon delivery.  Do not accept the package if seal has been broken! Simply refuse the package to the carrier and notify us within 24 hours.

Sales/Specials: Please note that all sales are final on discounted and sale items, with no returns or exchanges. We appreciate your understanding.

Guarantee
As a small, independent perfumery, handcrafting our products in our  workshop, we take pride in the quality of our collections and hope that you will be completely satisfied. If you are not pleased with any item ordered directly from The Green Owl , we will be glad to accept it in exchange for a refund of the full price of your merchandise within 14 days of delivery to our location.

To protect our original designs and creations, we reserve the right to refuse service to anyone.



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